Frequently Asked Questions

Frequently Asked Questions

1. Who will translate my document?
All our translators are qualified, registered and experienced. They are Vietnamese based native speakers, who are culturally and professionally up-to-date. We will select from our bank of linguists an individual that has experience and/or qualifications in your specific subject matter, leading to a better understanding of your content, thus leading to a more accurate and stylistic translation for you.

2. How can I get a quote and how long will it take to receive one?
You can get a free quote by filling in our online form at homepage or email us (including the document for analysis) at We will aim to contact you within an 5 minutes of receiving your request.

3. How do you calculate a quote?
The majority of requirements are quoted based on word count, document technicality and urgency. With regard to certificates, the quote is calculated on the amount of pages and whether you need a sworn translator or notarisation.

4. How quickly can you translate?
This will depend on how large and technical the document is. Standard linguist capacity is around 2500 words per day. This may vary depending on the technical complexity of the document.

5. What will happen after I pay for my order?
Your order will be appointed to a dedicated personal project manager, who will assign your documents to the most suitable translator(s). He/she can keep you updated on the progress of your project if requested, and you will then receive your translation within the agreed time frame and in the format requested by you.

6. How can i pay for
We have the following flexible payment method: Bank transfer/remittance (company transfers, support for multiple banks), cash pay, network banking, Paypal, Western Union, we recommend using the online payment (payment via Paypal)

7. How we obtain your service since you are in outside Viet Nam?
We have established good cooperation with many foreign customers for long time. We serve you from phone, fax and email. If you need, we can send document by Express delivery. About the payment, you can pay by Paypal, Western Union, credit card or bank remittance. If you have specific requirement, please contact me by email or phone for free.

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